Privacy Policy

This Privacy Policy describes how 1000X LLC ("we," "our," or "us") collects, uses, and shares information when you use Split, our website visitor tracking and analytics platform ("Service"). We are committed to protecting your privacy and being transparent about our data practices.

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

When you create an account, we collect:

• Email address and password
• Full name and company information
• Billing information (processed securely through Stripe)
• Profile information you choose to provide

Through our tracking service, we collect data about visitors to your websites:

• IP addresses and approximate geographic location
• Browser type, device information, and operating system
• Pages visited, time spent, and navigation patterns
• Referrer information and traffic sources
• Company identification data (when available)
• AI crawler and bot activity data

We automatically collect information about how you use our Service:

• Feature usage and interaction patterns
• API calls and integration data
• Error logs and performance metrics
• Dashboard views and report generation

We use the collected information to:

• Provide and improve our tracking and analytics services
• Process payments and manage subscriptions
• Send important service updates and notifications
• Provide customer support and respond to inquiries
• Analyze service usage to improve features and performance
• Detect and prevent fraud, abuse, and security incidents
• Comply with legal obligations and enforce our terms

We do not sell your personal information. We may share information in the following circumstances:

Service Providers

We work with trusted third-party service providers who help us operate our Service:

• Supabase: Database hosting and authentication
• Stripe: Payment processing and billing management
• Vercel: Application hosting and content delivery
• Email service providers: Transactional emails and notifications

Legal Requirements

We may disclose information if required by law or in response to valid legal requests, such as:

• Subpoenas, court orders, or legal process
• To protect our rights, property, or safety
• To investigate fraud or security incidents
• To comply with applicable laws and regulations

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

We implement industry-standard security measures to protect your information:

• Encryption in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication requirements
• Secure data centers with physical security measures
• Regular backups and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

We retain information for as long as necessary to provide our services and comply with legal obligations:

• Account data: Until account deletion, then 30 days
• Visitor tracking data: According to your subscription plan (90 days to unlimited)
• Billing information: 7 years for tax and accounting purposes
• Usage logs: 12 months for security and debugging

You can request deletion of your data at any time by contacting us.

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your personal information
• Portability: Receive your data in a machine-readable format
• Restriction: Limit how we process your information
• Objection: Object to certain types of processing

To exercise these rights, please contact us at sam@split.dev.

We use cookies and similar technologies to:

• Keep you logged in to your account
• Remember your preferences and settings
• Analyze how our Service is used
• Provide security features and fraud prevention

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect the functionality of our Service.

Our services are hosted in the United States. If you are accessing our Service from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated.

We ensure appropriate safeguards are in place for international data transfers in compliance with applicable data protection laws.

Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

For significant changes, we may also send you an email notification. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

If you have any questions about this Privacy Policy or our data practices, please contact us at sam@split.dev.